FAQs

I’m looking to find a distributor in the UK for my RTDs, beers and soft drinks, can you help?

Yes, we can help with distribution of RTDs, soft drinks, beers and all alcoholic beverages.

How much are your monthly fees?

Our monthly fees are calculated based upon your order frequency, order volume, number of unique customers and number of SKUs.

Our monthly fees are reviewed regularly and adjusted according to fluctuations in any of the above key assumptions in line with workload.

How much do I need to give you for a deposit?

The deposit is calculated to ensure you have sufficient funds on account to cover your expenses and estimated duty liability. This is estimated from your order frequency, order volume and stock holding.

I would like to become a Tortuga Logistics’ client and use your services. What information do you need from me to come on-board?

We would need:

• A signed and returned Service Level Agreement

• To receive your deposit and first month’s fee into our bank account

• A completed product setup form

Following the receipt of the above, we will be able to assist you in transferring and landing stock into our account. We can then prepare your stock for purchase.

How long will our contract last?

Our Service Level Agreements are monthly rolling contracts. Either party would need to give 30 days’ notice should they wish to terminate the agreement.  

All outstanding expenses must be paid in full; these include storage costs for the last month and costs incurred to move and return your stock.

Will Tortuga purchase my stock?

Tortuga hold your stock on consignment, we do not purchase your stock. You will need to provide a cost price for us to raise an invoice and transfer stock into our account.

Please note, we facilitate the sale of your product by providing all back-office and logistics services necessary to supply demand. We do not purchase your stock and we do not make a margin from your sales.

Who sets my product pricing for my customers?

You set your own customer pricing. We will sell your product at the price you dictate.

Where do you hold my stock?

We currently hold stock with our third-party distribution provider at London City Bond.

Can I hold my stock with you under-bond?

Yes, our third-party warehouse provider has bonded warehouse status for alcoholic goods held in duty suspension.

We have AWRS and WOWGR accreditations.

How is my duty liability calculated?

Duty is calculated in-line with HMRC’s current duty rates.

When do I have to pay duty?

Duty is incurred for every duty-paid order that is processed. Duty is paid 48 hours from time of invoice.

Your duty liability will be deducted from your account balance. If you have insufficient funds on account at the time of order, your order will be held until your account balance is replenished to ensure your duty liability can be met.

My stock needs to be duty stamped; can you organise this for me?

Yes, we can organise for your stock to be duty stamped. The cost will be recharged to your account and deducted from your cash balance.

How do you calculate my storage and RHD charges?

Storage is incurred weekly for all stock held in our care. We charge a fixed amount per case per week or part thereof.

Receipt, Handling and Dispatch (RHD) fees are charged per case.

Storage and RHD fees are deducted from your cash balance on a monthly basis.

Are there any other expenses I need to be aware of?

You will be charged for any expenses we incur on your behalf.

For example, these include storage, RHD, re-labelling, re-packaging, additional reworks, duty stamping, BrandBank setup, agreed retros, distribution and our monthly management fees.

Will you send my stock with stock from your other clients?

We will consolidate all orders going to the same customer in order to achieve the lowest delivery costs possible. You will be charged your proportion of the total delivery cost.

My stock is already in the same warehouse, do I need to transfer into your account?

Yes, in order for Tortuga to sell your product to your customers you will need to transfer your stock into our account. We will need to assist you with this to authorise the transfer.

The movement of stock within the same warehouse or from a different warehouse, will incur a cost, the associated cost will be recharged to your account.

Do I need to move all my stock into your account?

You do not have to move all your stock into Tortuga’s account. For example, you may wish to keep sample stock in a different location. We can only offer our services for stock held in our account.

Do you have an invoice factoring facility?

No, we cannot invoice factor. If you need help in this regard, please send us an enquiry and we will see if we can help.

All purchase orders are raised by Tortuga and on Tortuga headed paper to include our AWRS and WOWGR Unique Reference Numbers. Funds are deposited into the Tortuga bank account. We will subsequently pay your expenses on your behalf, deduct these from your account and return available funds on your request.

Can I carry out my own credit control and receive payments into my own bank account?

It is not possible to exclude invoicing and credit control from our services due to supply chain compliance and AWRS.

Will I receive invoices for my warehouse charges from your third party?

No, our third-party provider will invoice Tortuga directly and Tortuga will pay these on your behalf. At month end, you will receive a report of all invoices raised and expenses paid. The cash summary will detail the funds owed to you net of VAT.

Can I store more than one SKU in Tortuga’s account?

Yes, you can store an unlimited number of SKUs with us. You will be charged an additional monthly amount per each additional SKU.

When will I receive my monthly financial report?

Monthly financial reports detailing cash received during the month, expenses paid, creditors, funds received and retained funds are sent by the end of the first week in the new month.

When can I withdraw my retained funds?

You can request withdrawal of your available funds at a maximum of once per month.

We will ensure there are sufficient funds held on account in order to cover your expenses and liabilities for the month ahead and to avoid delay with fulfilling your orders.

How is VAT dealt with by Tortuga?

At month end, you will receive a report of all invoices raised and expenses paid on your behalf. Your cash summary will detail the funds owed to you net of VAT.

Under Bond Sales do not incur output VAT.

Invoices raised and received are by and addressed to Tortuga. All VAT is reported to HMRC under Tortuga Brands Ltd.

Why do some of my customer receipts incur output VAT and others do not?

Underbond sales do not incur output VAT.

Will my stock be insured?

We have comprehensive insurance for stock held in our care.

Goods are insured whilst in storage, upon leaving the premises and whilst in transit until they are signed for at the POD.

Who has legal ownership of stock?

You have retention of title. Stock is sold to Tortuga on consignment.

Who agrees customer payment terms?

Tortuga has agreed payment terms with all our customers. These cannot be changed per client. Payment terms have been negotiated and agreed on your behalf and are in your best interests.

My product may need re-labelling for one of my customers, can you help me with this?

Yes, we can arrange for your product to be relabelled and we can recharge these costs accordingly.

How can I find out more?

Please get in touch by emailing queries@tortugabrands.com and we’ll get straight back to you or get in touch via our contact us page!